Cancellations and Refunds Policy
Effective Date: 13.09.2026
FORZE is a men's apparel brand operated by Terracent Lifestyle Private Limited ("FORZE", "we", "us" or "our").
Order Cancellation
Customers may request cancellation within 1 hour of placing an order, provided the order has not already been processed, packed or shipped.
Once an order has been processed, packed or shipped, cancellation may no longer be possible.
Where cancellation is unavailable, the customer may use the applicable Returns & Exchanges process after delivery, subject to eligibility.
Cancellation Refund
Where an eligible cancellation is successfully processed, the applicable refund will generally be initiated to the original payment method.
The time taken for the amount to appear may depend on the payment gateway, bank, card issuer or other financial institution.
Refunds for Approved Returns
For an approved customer-initiated return, the eligible refund will generally be initiated after the returned product has been received and successfully verified.
Unless otherwise required by applicable law or specifically communicated by FORZE, refunds will generally be processed within 7 business days after receipt and verification of the returned product.
The time taken for the refund to reflect may depend on the customer's bank, card issuer, payment gateway or other financial institution.
Return Handling Fee
For eligible customer-initiated returns arising from change of mind, preference, incorrect size selection, colour/style preference or other reasons not attributable to FORZE, a ₹99 return handling/logistics fee may be deducted from the eligible refund amount.
No such fee will apply to a confirmed return arising from a manufacturing defect, damaged product, wrong product, wrong size sent by FORZE, or materially incorrect/non-conforming product attributable to FORZE.
Refunds for Wrong, Damaged or Defective Products
Where FORZE confirms that the product was wrong, damaged, defective or materially non-conforming, the applicable remedy may include replacement, exchange or refund.
No customer return handling fee will apply to such confirmed issues attributable to FORZE.
Refund Method
Refunds will generally be made to the original payment method used for the order, subject to applicable payment-system and banking requirements.
Where the original payment method cannot receive the refund, FORZE may request alternative payment details or provide another legally permissible resolution.
Customers are responsible for providing accurate refund/payment information.
Cash on Delivery (COD)
COD may be available for selected locations and orders.
Any COD or convenience fee applicable to an order will be clearly displayed before the order is placed.
A separately charged COD/convenience fee may be non-refundable for a customer-initiated return, to the extent permitted by applicable law and the terms communicated at purchase.
For eligible COD refunds, FORZE may request bank-account or other payment details.
Store Credit
Where offered, customers may choose FORZE Store Credit instead of a refund to the original payment method.
Store Credit may be processed faster than certain payment-method refunds.
Store Credit may be used for eligible future purchases on the FORZE website and generally corresponds to the eligible refund amount. It cannot be exchanged for cash except where required by applicable law and may be subject to the terms communicated when issued.
If an order was originally paid using Store Credit, the refund may be credited back to the applicable Store Credit balance, subject to applicable law and payment-system requirements.
Promotional Orders
Where a discount, coupon, bundle offer, promotional credit or other incentive was applied to an order, the eligible refund may be calculated after applying the applicable promotional terms.
If a return causes an order to no longer qualify for a promotion or discount, the applicable discount may be recalculated before determining the final refund.
Partial Returns
If a customer returns only part of an order, the refund will generally relate to the eligible returned product(s), after applying any applicable return fee, promotional recalculation or other applicable adjustment.
RTO Refunds
Where an order is returned to FORZE by the logistics partner because of customer-related reasons such as refusal, repeated failed delivery attempts, incorrect address or incorrect contact details, FORZE may contact the customer regarding re-shipment or refund.
Where legally permissible and communicated to the customer, reasonable customer-related logistics costs may be deducted from an eligible refund.
Rejected Returns
If a returned product does not satisfy the applicable return conditions, FORZE may reject the return.
Where operationally feasible, the product may be returned to the customer.
A refund will not be processed for a rejected return unless FORZE determines that another remedy is applicable.
Refund Delays
Once FORZE has successfully initiated a refund, delays caused solely by the customer's bank, card issuer, payment gateway or other financial institution are outside FORZE's control.
Policy Applicable at Purchase
The version of this policy applicable when the order was placed will generally apply to that order, subject to applicable law.
FORZE may update this policy from time to time to reflect operational, payment, logistics or legal changes.
Consumer Rights
Nothing in this policy is intended to exclude, restrict or waive any consumer right or remedy that cannot lawfully be excluded or restricted.
Where applicable law provides a customer with a right or remedy that differs from or is additional to this policy, applicable law will prevail.
Contact
FORZE
Terracent Lifestyle Private Limited
FNO.5110, GREATER INFRA - SRI BALAJI NAGAR
BLK - HONESTY, BESIDE HMT COMMUNITY HALL
MIYAPUR, HYDERABAD
MEDCHAL MALKAGIRI, TELANGANA - 500049
GSTIN: 36AANCT3860F1Z3
Website: https://theforze.com
Email: connect@theforze.com
Phone / WhatsApp: 9618802200
Customer Support Hours: 10:00 AM – 7:00 PM
Grievance Officer: Karthik