Terms and Conditions
Effective Date: 13.09.2026
Welcome to FORZE.
These Terms & Conditions ("Terms") govern your access to and use of the FORZE website, https://theforze.com, and your purchase of products from us.
The website and products are operated by Terracent Lifestyle Private Limited ("FORZE", "we", "us" or "our").
By accessing the website or placing an order, you agree to these Terms and the policies referred to in them.
Use of the Website
You may use the FORZE website only for lawful purposes and in accordance with these Terms.
You must not use the website for fraudulent or unlawful purposes, interfere with its security or operation, introduce malicious code, attempt unauthorised access, copy or commercially exploit FORZE content without permission, or misuse promotions, discounts, returns, refunds or other customer facilities.
Products and Product Information
FORZE makes reasonable efforts to ensure product descriptions, images, colours, sizes, measurements and other information displayed on the website are accurate.
Minor variations may occur due to photography, lighting, screen settings, manufacturing processes or other factors.
Product availability may change without notice.
Pricing
Prices displayed on the website are those applicable at the time of purchase unless otherwise stated.
Applicable taxes, shipping charges, COD charges or other charges will be displayed before completion of the order where required.
FORZE may correct genuine pricing or listing errors. If an order has been placed based on an obvious pricing or listing error, FORZE may contact the customer before fulfilment and, where appropriate and legally permissible, cancel the affected order and refund amounts received.
Orders and Order Acceptance
Placing an order constitutes a request to purchase the selected products.
An order is not necessarily accepted merely because the customer receives an order acknowledgement.
FORZE may be unable to accept or fulfil an order because of product unavailability, inventory errors, pricing/listing errors, payment issues, delivery restrictions, suspected fraud/misuse or other legitimate operational or legal reasons.
Where an order is cancelled by FORZE after payment has been received, the applicable amount will generally be refunded to the original payment method, subject to applicable law.
Payment
Customers must provide accurate payment and billing information.
Payments may be processed through authorised third-party payment providers.
The availability of payment methods may vary by order, location and other factors.
Cash on Delivery
COD may be available for selected locations and orders. Any applicable COD or convenience fee will be displayed before the order is placed.
Returns, Exchanges and Refunds
Returns, exchanges, cancellations and refunds are governed by the FORZE Returns & Exchanges Policy, Shipping & Delivery Policy and Cancellations & Refunds Policy.
These policies form part of these Terms.
Nothing in these policies limits any consumer right or remedy that cannot lawfully be excluded.
Promotions, Coupons and Discounts
Promotional offers, coupon codes, discounts, bundles and other incentives may be subject to additional terms.
Offers may be subject to product, quantity, location or order restrictions and may not be combined unless expressly stated.
Promotional benefits may be recalculated when products are returned.
Fraudulent or abusive use of promotional benefits may result in cancellation or withdrawal of the benefit, subject to applicable law.
Intellectual Property
All FORZE trademarks, logos, brand names, product names, photographs, graphics, designs, text, website content, videos and other materials made available by FORZE are owned by or licensed to FORZE and are protected by applicable intellectual-property laws.
You may not reproduce, modify, distribute, publish, transmit, sell or commercially exploit FORZE content without prior written permission.
Customer Reviews and Content
Where the website allows customers to submit reviews, photographs, comments or other content, customers must ensure that the content is truthful, lawful and does not infringe the rights of others.
You must not submit false or misleading content, offensive or unlawful material, content infringing intellectual-property or privacy rights, promotional/spam content, or content intended to manipulate ratings or reviews.
By submitting content to FORZE, you grant FORZE a non-exclusive, royalty-free, worldwide right to use, reproduce, display and publish that content for legitimate business, marketing and customer-service purposes, subject to applicable law.
FORZE may moderate or remove content that violates these Terms or applicable law.
Account Security
If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activity occurring through your account.
Third-Party Services
The FORZE website may use third-party services including payment gateways, logistics providers, technology providers, analytics providers and other service partners.
Use of third-party services may be subject to their own terms and privacy policies.
Website Availability
FORZE aims to keep the website available and functioning reliably but does not guarantee uninterrupted or error-free operation.
Fraud and Misuse
FORZE may take reasonable steps to prevent fraud and misuse of its website, payment facilities, promotional offers, returns, refunds and other services.
Where there is reasonable evidence of fraudulent or abusive activity, FORZE may conduct additional verification or take appropriate action, subject to applicable law.
Limitation of Liability
To the maximum extent permitted by applicable law, FORZE will not be liable for indirect, incidental, special or consequential losses arising from use of the website or products.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including rights and remedies available to consumers under applicable law.
Indemnity
To the extent permitted by applicable law, you agree to be responsible for losses reasonably arising from your unlawful use of the website, fraudulent activity, or material breach of these Terms.
This clause does not limit any statutory consumer right.
Governing Law and Jurisdiction
These Terms are governed by the laws of India.
Subject to applicable consumer-protection laws and jurisdictional rights available to consumers, disputes relating to these Terms or purchases from FORZE will be subject to courts having appropriate jurisdiction over the matter.
Changes to These Terms
FORZE may update these Terms from time to time to reflect changes in the website, products, business operations or applicable law.
The updated version will be posted on the website with an updated effective date.
The Terms applicable at the time of an order will generally govern that order, subject to applicable law.
Privacy
Use of the FORZE website and processing of personal information is also governed by the FORZE Privacy Policy.
Grievance Redressal
For consumer grievances, please contact our designated Grievance Officer:
Name: Karthik
Designation: Grievance Officer
Company: Terracent Lifestyle Private Limited
Email: connect@theforze.com
Phone / WhatsApp: 9618802200
Address: FNO.5110, GREATER INFRA - SRI BALAJI NAGAR, BLK - HONESTY, BESIDE HMT COMMUNITY HALL, MIYAPUR, HYDERABAD, MEDCHAL MALKAGIRI, TELANGANA - 500049
Consumer Rights
Nothing in these Terms is intended to exclude, restrict or waive any consumer right or remedy that cannot lawfully be excluded or restricted.
If any provision is found invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Contact
FORZE
Terracent Lifestyle Private Limited
FNO.5110, GREATER INFRA - SRI BALAJI NAGAR
BLK - HONESTY, BESIDE HMT COMMUNITY HALL
MIYAPUR, HYDERABAD
MEDCHAL MALKAGIRI, TELANGANA - 500049
GSTIN: 36AANCT3860F1Z3
Website: https://theforze.com
Email: connect@theforze.com
Phone / WhatsApp: 9618802200
Customer Support Hours: 10:00 AM – 7:00 PM
Grievance Officer: Karthik