Shipping and Delivery Policy
Effective Date: 13.09.2026
FORZE is a men's apparel brand operated by Terracent Lifestyle Private Limited ("FORZE", "we", "us" or "our").
Shipping Coverage
FORZE currently ships to serviceable locations within India. Availability may depend on the destination pincode, courier serviceability and other operational factors.
Shipping Charges
Applicable shipping charges, if any, will be displayed at checkout before the order is placed.
FORZE may offer free shipping, free shipping above a specified order value, promotional shipping offers, or different charges depending on location or delivery method.
The shipping charge applicable to an order will be the amount displayed at checkout.
Order Processing
Orders are generally processed within 1–2 business days after successful order confirmation.
Processing may take longer during product launches, sales, promotional campaigns, festivals, high-volume periods, weather disruptions or other unforeseen circumstances.
Delivery Timelines
For most serviceable locations in India, orders are generally delivered within 3–7 business days after dispatch.
Delivery timelines may vary depending on delivery address, pincode, courier availability, weather, public holidays, operational conditions and other circumstances beyond FORZE's reasonable control.
Any delivery estimate displayed at checkout or communicated after dispatch is an estimate and not a guaranteed delivery date unless expressly stated otherwise.
Order Tracking
Once an order is dispatched, tracking information will generally be provided through the email address, mobile number or other contact details associated with the order.
Tracking information may occasionally take time to update after dispatch.
Delivery Attempts
Our logistics partners may make delivery attempts according to their operational procedures.
Customers should ensure that the delivery address is correct and complete, the contact number is reachable, and someone is available to receive the order where required.
If an order cannot be delivered because of an incorrect address, repeated failed delivery attempts, refusal to accept delivery or another customer-related reason, the order may be returned to FORZE.
Any re-shipment may be subject to applicable shipping charges, which will be communicated where applicable.
Incorrect Address or Contact Details
Customers are responsible for providing accurate delivery and contact information.
Please contact FORZE as soon as possible if you identify an error in your delivery details.
Once an order has been processed or dispatched, we may not be able to change the delivery address.
Delayed Delivery
If your order is delayed beyond the estimated delivery period, please contact FORZE customer support.
We may coordinate with the logistics partner to investigate the delay and provide an appropriate update or resolution.
Missing, Lost or Marked-as-Delivered Packages
If tracking shows that an order has been delivered but you cannot locate it, please first check with family members, neighbours, building/security personnel where applicable, and the courier partner.
If the package remains missing, contact FORZE promptly.
FORZE may investigate the matter with the relevant logistics partner and determine the appropriate resolution based on the circumstances.
Damaged Package at Delivery
If an outer package appears materially damaged at the time of delivery, customers are encouraged to document the condition and contact FORZE as soon as reasonably possible.
Photographs, videos, packaging details or other information may be requested to investigate the issue.
Returned-to-Origin (RTO) Orders
An order may be returned to FORZE because of an incorrect/incomplete address, customer unavailability, repeated delivery failure, refusal to accept delivery, incorrect contact details or other customer-related reasons.
Where applicable, FORZE may contact the customer regarding re-shipment or refund.
Where legally permissible and communicated to the customer, reasonable logistics costs arising from a customer-related RTO may be deducted from an eligible refund or charged for re-shipment.
Multi-Item Orders
Where an order contains multiple products, products may be dispatched together or separately depending on availability and operational requirements.
Changes to Shipping Information
Shipping information may be updated from time to time to reflect changes in logistics partners, serviceability, charges or delivery operations.
The shipping terms applicable to an order will generally be those communicated at the time of purchase, subject to applicable law.
Consumer Rights
Nothing in this policy limits any consumer right or remedy that cannot lawfully be excluded or restricted.
Where applicable law provides a customer with a right or remedy that differs from or is additional to this policy, applicable law will prevail.
Contact
FORZE
Terracent Lifestyle Private Limited
FNO.5110, GREATER INFRA - SRI BALAJI NAGAR
BLK - HONESTY, BESIDE HMT COMMUNITY HALL
MIYAPUR, HYDERABAD
MEDCHAL MALKAGIRI, TELANGANA - 500049
GSTIN: 36AANCT3860F1Z3
Website: https://theforze.com
Email: connect@theforze.com
Phone / WhatsApp: 9618802200
Customer Support Hours: 10:00 AM – 7:00 PM
Grievance Officer: Karthik