Returns and Exchanges Policy
Effective Date: 13.09.2026
FORZE is a men's apparel brand operated by Terracent Lifestyle Private Limited ("FORZE", "we", "us" or "our").
We want you to shop with confidence. Eligible FORZE products may be returned or exchanged within 365 days from the date of delivery, subject to the conditions below.
365-Day Return & Exchange Promise
Eligible FORZE products may be returned or exchanged within 365 days from the date of delivery.
To qualify, the product must:
- Be unused and unworn
- Be unwashed
- Be unaltered, tailored or modified
- Be free from stains, marks, odour, damage or other signs of use
- Have all original tags and labels attached
- Be in original condition and suitable for resale; and
- Be accompanied by valid order details or proof of purchase
FORZE may request photographs or other reasonable information to verify the condition of a product before approving a return or exchange.
Important: The 365-day period is a return eligibility period. It does not mean that a product may be used or worn for 365 days and then returned. The product must remain unused, unworn, unwashed, undamaged and resalable when the return is requested and when it is received by FORZE.
One Free Size Exchange
FORZE offers one free size exchange per eligible product/order, subject to availability.
The exchange will generally be for the same product and style.
The replacement size will normally be dispatched after the original product has been successfully picked up or received and has passed the applicable verification process.
If the requested size is unavailable, FORZE may offer an alternative eligible resolution, including a refund or Store Credit, as applicable.
Additional exchanges may be subject to applicable logistics charges.
Customer-Initiated Returns
Eligible returns may be requested for reasons including change of mind, incorrect size selection, colour/style preference, the product no longer being required, or other reasons not attributable to FORZE.
A ₹99 return handling/logistics fee will generally apply to such returns and may be deducted from the eligible refund amount.
The applicable fee, if any, will be disclosed during the return process or at checkout where applicable.
Customers who simply require a different size are encouraged to use the one free size exchange described above.
Wrong, Damaged or Defective Products
If you receive a product that is different from the product ordered, is a different size due to an error by FORZE, was damaged before or during delivery, has a manufacturing defect, or is materially different from the product description/specifications provided by FORZE, please contact us as soon as reasonably possible after delivery.
We may request photographs, videos, packaging information or other reasonable details to verify the issue.
Where the issue is confirmed to be attributable to FORZE, the applicable remedy may include free reverse pickup, replacement, appropriate exchange, or refund of the eligible amount.
No ₹99 return handling fee will be charged for a confirmed wrong, damaged, defective or materially non-conforming product attributable to FORZE.
Nothing in this policy limits any statutory right or remedy available to the customer under applicable law.
Products Not Eligible for Normal Customer Returns
A product may not qualify for a normal customer-initiated return or exchange if it:
- Has been worn or used
- Has been washed
- Has been altered, tailored or modified
- Has stains, marks, odour or other signs of use
- Has been damaged after delivery due to misuse, negligence or improper care
- Is returned without original tags or labels
- Is not in a condition suitable for resale
- Was not purchased through an authorised FORZE sales channel; or
- Was clearly identified as non-returnable or final sale at the time of purchase
Where a product is defective, damaged, incorrect or otherwise non-conforming, applicable statutory rights and remedies continue to apply.
Sale, Promotional and Final-Sale Products
Certain products or promotional offers may have specific return or exchange conditions.
Where a product or offer is clearly identified as Final Sale / Non-Returnable at the time of purchase, normal change-of-mind returns or exchanges may not be available.
Such designation does not exclude applicable rights or remedies relating to defective, damaged, incorrect or materially non-conforming products.
For bundle offers, coupons or promotional discounts, the refund may be recalculated in accordance with the applicable promotional terms.
How to Initiate a Return or Exchange
Eligible returns and exchanges should be initiated through the return facility made available by FORZE on its website.
The general process is:
- Enter your order details.
- Select the product.
- Select the applicable reason.
- Submit the request.
- Follow the instructions provided by FORZE.
- Pack the product securely and hand it over for reverse pickup or self-shipping, as applicable.
A return request is subject to verification of the product's eligibility under this policy.
Reverse Pickup
Where reverse pickup is available, FORZE or its authorised logistics partner will arrange collection.
Pickup timelines may vary depending on pincode serviceability, courier availability, customer location, weather, public holidays and operational circumstances.
Customers must ensure that the product is securely packed before handing it to the courier.
Self-Ship Returns
If reverse pickup is unavailable for a particular pincode, FORZE may provide self-shipping instructions.
Customers should pack the product securely, use a reliable and trackable courier service, retain the courier receipt and tracking number, and provide proof of shipment when requested.
For an eligible self-shipped return, FORZE will reimburse return shipping charges up to ₹120, against valid proof of shipment and delivery and subject to verification.
FORZE will not be responsible for packages sent to an incorrect address or shipped without adequate proof of shipment.
Inspection and Verification
Returned products may be inspected by FORZE or an authorised return-processing partner.
Verification may include product condition, tags and labels, signs of wear or washing, stains/marks/odour, damage, product authenticity, SKU/style/size, and whether the product corresponds to the original order.
If the product does not meet the applicable eligibility requirements, the return or exchange may be declined. Where operationally feasible, a rejected product may be returned to the customer.
Exchanges for a Different Product
FORZE's standard exchange facility is primarily intended for size exchanges of the same product/style.
If a customer wants a different colour, style or product, FORZE may require the original product to be returned and a new order to be placed.
If the replacement product costs more, the price difference will be payable by the customer. If it costs less, the applicable difference may be handled through a refund or Store Credit, subject to the applicable order and promotional terms.
Return Policy Misuse
FORZE may review unusual activity to protect the return facility for genuine customers.
Examples may include repeatedly returning used or washed products, removing product tags, returning a different product, empty/incomplete return packages, fraudulent claims, or other conduct reasonably indicating misuse or fraud.
Where there is reasonable evidence of fraud or abuse, FORZE may take appropriate action, including additional verification or restricting future transactions, subject to applicable law.
Legitimate returns will not automatically be treated as abuse merely because a customer has made multiple returns.
Product Care
Customers should follow the care instructions provided with each FORZE product.
Damage resulting from improper washing, bleaching, ironing, alteration, misuse, negligence or failure to follow recommended care instructions may make a product ineligible for a normal customer-initiated return.
Manufacturing defects will be assessed separately.
Non-FORZE Items
Please ensure that only the applicable FORZE products are included in a return package.
FORZE is not responsible for personal belongings or non-FORZE products accidentally included in a return shipment.
Promotional Refund Calculation
Where a discount, coupon, bundle offer, promotional credit or other incentive was applied to an order, the eligible refund may be calculated after taking the applicable promotional terms into account.
If a return causes an order to no longer qualify for a promotion or discount, the applicable discount may be recalculated before determining the final refund.
Policy Applicable at Purchase
The version of this policy applicable when the order was placed will generally apply to that order, subject to applicable law.
FORZE may update this policy from time to time to reflect changes in products, operations, logistics arrangements or legal requirements.
Consumer Rights
Nothing in this policy is intended to exclude, restrict or waive any consumer right or remedy that cannot lawfully be excluded or restricted.
Where applicable law provides a customer with a right or remedy that differs from or is additional to this policy, applicable law will prevail.
Contact
FORZE
Terracent Lifestyle Private Limited
FNO.5110, GREATER INFRA - SRI BALAJI NAGAR
BLK - HONESTY, BESIDE HMT COMMUNITY HALL
MIYAPUR, HYDERABAD
MEDCHAL MALKAGIRI, TELANGANA - 500049
GSTIN: 36AANCT3860F1Z3
Website: https://theforze.com
Email: connect@theforze.com
Phone / WhatsApp: 9618802200
Customer Support Hours: 10:00 AM – 7:00 PM
Grievance Officer: Karthik