Grievance Redressal

Effective Date: 13.09.2026

FORZE is committed to providing a fair and accessible process for customers to raise concerns relating to orders, products, payments, delivery, returns, refunds, privacy or other website-related matters.

Grievance Officer

Name: Karthik
Designation: Grievance Officer
Company: Terracent Lifestyle Private Limited
Email: connect@theforze.com
Phone / WhatsApp: 9618802200
Address: FNO.5110, GREATER INFRA - SRI BALAJI NAGAR, BLK - HONESTY, BESIDE HMT COMMUNITY HALL, MIYAPUR, HYDERABAD, MEDCHAL MALKAGIRI, TELANGANA - 500049
Customer Support Hours: 10:00 AM – 7:00 PM

How to Raise a Grievance

Customers may contact us through the details above.

Please include:

Order number, if applicable
Name and contact details
A clear description of the issue
Relevant photographs or documents, where applicable; and
The resolution requested, where appropriate

Providing complete information will help us investigate and respond more efficiently.

Acknowledgement and Resolution

FORZE will acknowledge receipt of a consumer grievance within the period required under applicable law and will endeavour to resolve the grievance within the applicable statutory timeframe.

Where additional information or investigation is required, we may communicate the status or request further information.

Privacy Complaints

Privacy-related concerns may also be raised through the contact details above.

We may request reasonable information to verify the identity of the person making a privacy-related request.

Consumer Rights

Nothing in this Grievance Redressal Policy limits any right or remedy available to a consumer under applicable law.

FORZE
Terracent Lifestyle Private Limited
GSTIN: 36AANCT3860F1Z3
Website: https://theforze.com